BlueCat Support

Making it simple for you to find fast, actionable and accurate solutions.

To successfully implement, manage and maintain your business-critical IP Address Management (IPAM), DNS and DHCP infrastructure, you need great technology backed by quality customer support. The BlueCat Customer Care team is your single point of contact for technical expertise, support and product resources. Our team is made up of highly qualified Technical Support Analysts who have a long history of working with the BlueCat solutions you use every day. Their specialized expertise, combined with a commitment to delivering responsive and proactive customer support, ensures that your organization will receive timely, consistent, high quality technical support when you need it.

A Full Range of Best-in-Class Services

• 24/7/365 technical support via our Care online portal, email or telephone
• Online case management with monitoring and alerts
• Knowledgebase, Download Center and Community forum
• Access to product updates and releases
• Critical patch notification
• Global 5-hour on-site hardware repair available
• Optional premium Technical Account Management (TAM) services

Best-in-Class Customer Care and Support

BlueCat leads the way in delivering innovative, high value support services including 24/7 technical support, an online customer care portal, industry-leading on-site hardware support and a value-added Technical Account Manager program. The BlueCat Customer Care technical support team is your single point of contact for technical expertise, product resources and timely response. Our Customer Care professionals are IPAM gurus who will go the extra mile to ensure that your IPAM implementation meets or exceeds your expectations.