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Network observability is an advanced technique to understand and improve the security and performance of network infrastructure by predicting and auto-triaging issues before they occur.

Network monitoring is limited in several ways compared to network observability.

First, network monitoring is reactive—network teams can only resolve issues once they’ve already occurred. Conversely, network observability is proactive—network teams can identify and address potential problems before they impact the network.

Second, network monitoring performs simple checks on individual network components to identify deviations from predefined thresholds. Meanwhile, observability uses a wide range of metrics, logs, and configuration information, combined with an extensive knowledge base, to understand the root causes of complex and multifactorial issues.

Auto-triage begins once LiveAssurance identifies an issue. LiveAssurance automatically runs investigative steps—such as gathering additional contextual diagnostic information, or analyzing and running troubleshooting tasks—and then passes that information to a network admin with prescriptive remediation recommendations.

LiveAssurance’s knowledge base is a comprehensive repository of best practices, remediation strategies, automation elements, and machine-generated data that govern how it analyzes metrics and auto-triages issues. As a result, every LiveAssurance user has access to the experience and insight of a global community of network and security experts. 

LiveAssurance uses SSH, REST API, and SNMP protocols to connect and run collection scripts on your management servers (like Palo Alto Networks Panorama or BlueCat Address Manager) as well as on network devices themselves (such as DNS and DHCP servers, firewalls, and load balancers). It uses CLI commands, SNMP data polling, or vendor-specific APIs. These scripts run continuously for ongoing analysis of the health and configuration of your devices.

LiveAssurance can be used with a broad range of network and security devices, including firewalls, load balancers, and core DDI management services. In addition to BlueCat Integrity, LiveAssurance works with products from vendors such as Check Point, Palo Alto Networks, Fortinet, Cisco, Juniper, and F5.