BlueCat cookie notice
This notice applies to the use of cookies in combination with pixels, local storage objects, and similar devices and technologies (collectively “Cookies”) that we, BlueCat Networks, Inc. and our affiliates (“BlueCat”, “we”, “us“), may use in connection with your interaction with bluecatnetworks.com and related websites (our “Websites”).
This notice describes our Cookies, explains how we use them, identifies which Cookies may be turned off, and provides information on how you can exercise your rights in relation to Cookies.
You can review our privacy policy for more details on the personal data we collect, use, hold, and disclose when you visit our Websites or use our products and services.
I. What are Cookies?
A cookie is a small text file that our Websites may place on your device to store information.
We may use “persistent cookies,” which remain on your computer even after you close your browser, or “session cookies,” which no longer remain after you end your browsing session, as described in the table below.
Cookies that are served by our Websites are called “first-party cookies”. Cookies that are served from a website separate from the one you are visiting are called “third-party cookies”. Both types of cookies are identified in the table below.
Web beacons (also called pixel tags or GIFs) are small image file elements placed within web pages and web-based messaging, such as newsletters, that work together with cookies to recognize visitors and how they interact with content. Using these tools, we can better understand which content is of interest to our visitors and subscribers to our newsletters. An SDK is a piece of data code that is included in mobile applications and works in a similar way.
II. How do we use Cookies?
There are different categories of Cookies used on our Websites:
- “Functional cookies” are essential cookies that allow us to remember choices or changes you have made (such as to language settings or your choices regarding the use of cookies). These cookies cannot be turned off since they are essential for the operation of our Websites.
- “Analytics cookies” are non-essential cookies that collect information on how visitors use our Websites. We use this information with your consent to measure the number of visitors to our Websites, determine whether specific content or communication has been viewed, and to help us improve our Websites and communication. These cookies can be turned off.
- “Personalisation storage cookies” are non-essential cookies that collect information when you fill out a form on this website. We only use this information with your consent to pre-fill other forms on the site. These cookies can be turned off.
- “Marketing cookies” are cookies that are placed by third parties to collect information about your visits and actions on our Websites so that they or we can deliver ads to you later, such as when you are on certain third-party sites or platforms. These cookies may be used by those third parties to build a profile of your interests and show you relevant ads on other websites. These cookies also enable visitors to our Websites to share content on social networks and to enable and evaluate interactions with our communication and social media tools. These cookies can be turned off.
| Cookie | Category | Associated service | First/Third party | Purpose | Duration | Type |
|---|---|---|---|---|---|---|
| _ga | Analytics cookies | First party | Used to collect user behavior on our Websites. | 2 years | Persistent | |
| _gid | Analytics cookies | Third party | Used by Google to distinguish between different users from each page visited. | 24 hours | Persistent | |
| _gat | Analytics cookies | Third party | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named dc_gtm. | 1 minute | Session | |
| gac[property-id] | Marketing cookies | Third party | Contains campaign-related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt out. Learn more. | 90 days | Persistent | |
| _gcl_au | Marketing cookies | First party | Stores advertising conversion information to use outside our Websites. | 90 days | Persistent | |
| GDPR | Functional cookies | WordPress | First party | Used to store a user’s consent preferences. | 30 days | Persistent |
| vNoticeHidden-[notice id] | Functional cookies | WordPress | First party | Used to hide the cookie notice banner once the user has made a selection. | 30 days | Persistent |
| pll_language | Functional cookies | WordPress | First party | Used to store a user’s language preference. | 30 days | Persistent |
| __cf_bm | Functional cookies | Cloudflare | Third party | Used to read and filter requests from bots. | 30 minutes | Session |
| hjSessionUser[id] | Analytics cookies | Hotjar | First party | Used to store a unique user ID. | 1 year | Persistent |
| hjSession[session_id] | Analytics cookies | Hotjar | First party | Used to capture analytics on how a user interacts with our Websites. | Session | Session |
| visitor_id[id] | Analytics cookies | Salesforce Pardot | First party | Used to store a unique user ID. | 30 days | Persistent |
| lpv[accountid] | Analytics cookies | Salesforce Pardot | Third party | Set to avoid tracking of multiple page views on a single website over a 30-minute session. | Session | Session |
| pardot | Analytics cookies | Salesforce Pardot | Third party | Used to store and track if the browser tab is active. | Session | Session |
| _mkto_trk | Analytics cookies | Adobe Marketo | Third party | Used to store and track how the user interacts with the page | Session | Session |
| utm_campaign | Analytics cookies | Google / Adobe Marketo | Third party | Used to determine if a user engaged with marketing campaign materials | Until cleared | Persistent |
| utm_medium | Analytics cookies | Google / Adobe Marketo | Third party | Used to store the referral origin type (eg social) | Until cleared | Persistent |
| utm_source | Analytics cookies | Google / Adobe Marketo | Third party | Used to store the user’s original referring origin URL | Until cleared | Persistent |
| [form_field_name] | Personalisation cookies | WordPress | First party | Used to store and pre-fill the user’s values in a form once it has been submitted | Until cleared | Persistent |
| li_gc | Marketing cookies | Third party | Used to store Cookie consent preferences. | 6 months | Persistent | |
| li_sugr | Marketing cookies | Third party | Used to store and track a visitor’s identity. | 90 days | Persistent | |
| _session_id | Marketing cookies | PathFactory | Third party | Used to store a unique session ID. | Session | Session |
| _pf_id[user_id] | Marketing cookies | PathFactory | First party | Used to store a unique user ID. | 1 year | Persistent |
| _pf_ses[session_id] | Marketing cookies | PathFactory | First party | Used to store a unique session ID. | Session | Session |
| lidc | Marketing cookies | Third party | Used to provide load balancing functionality. | 1 day | Persistent | |
| bcookie | Marketing cookies | Third party | Used to store browser details. | 1 year | Persistent | |
| bscookie | Marketing cookies | Third party | Used to store logged in users. | 1 year | Persistent | |
| analyticsSyncHistory | Marketing cookies | Third party | Used to store and track visits across websites. | 30 days | Persistent | |
| UserMatchHistory | Marketing cookies | Third party | Used to provide ad delivery or retargeting. | 30 days | Persistent | |
| IDE | Marketing cookies | Third party | Used to build a profile of a website visitor’s interests and to show relevant ads on other sites. | 30 days | Persistent | |
| test_cookie | Marketing cookies | Third party | Used to check if the browser supports cookies. | Session | Session | |
| _fbp | Marketing cookies | First party | Used to store and track visits across websites and to deliver advertising. | 3 months | Persistent | |
| fr | Marketing cookies | Third party | Used for retargeting. | 3 months | Persistent | |
| uuid2 | Marketing cookies | AppNexus | Third party | Records information that helps differentiate between devices and browsers for ad delivery performance measurement. | 90 days | Persistent |
| anj | Marketing cookies | AppNexus | Third party | Used for ID-synching between advertising partners. | 90 days | Persistent |
| receive-cookie-deprecation | Marketing cookies | AppNexus | Third party | Used for website experiments to identify if a user’s browser is in specific test groups within Chrome’s Privacy Sandbox initiative. | 2 years | Persistent |
| XANDR_PANID | Marketing cookies | AppNexus | Third party | Used to distinguish between browsers and devices used. | 2 years | Persistent |
| _locale | Functional cookies | Gainsight | First party | The cookie determines the preferred language and country-setting of the visitor – This allows the website to show content most relevant to that region and language. | 1 year | Persistent |
| _cb | Functional cookies | Gainsight | First party | Used by our infrastructure with regards to our CDNs. | Session/6 Months | Session/Persistent |
| anon:new_visit | Functional cookies | Gainsight | First party | Used to see if a it’s a first time visit of a user to the platform – if so then show the cookie banner and any other first time displays. | 30 Minutes | Session |
| _ALGOLIA | Functional cookies | Gainsight | First party | Used for search analytics to improve search performance, please note that the search functionality will not work without it | 6 Months | Persistent |
| vuid | Functional cookies | Gainsight | First party | Collects data on the user’s visits to the website, such as which pages have been read. | 2 years | Persistent |
| insights-store | Marketing cookies | Gainsight | First party | This cookie used to determine which products the visitor has viewed – This allows the website to promote related products. | Persistent | Persistent |
| GPS | Functional cookies | Gainsight | First party | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. | Session | Session |
| Collapsed | Functional cookies | Gainsight | First party | Holds collapsed content | 1 Year | Persistent |
| lastactivity | Functional cookies | Gainsight | First party | String: timestamp | 1/2 Year | Persistent |
| cookiePrivacyLevel | Functional cookies | Gainsight | First party | Stores the current level of the cookie policy (1,2,3) | 1 Year | Persistent |
| NSC_# | Functional cookies | Gainsight | First party | Used to distribute traffic to the website on several servers in order to optimise response times. | 1 day | Persistent |
| CookieConsent | Functional cookies | Gainsight | First party | Stores the user’s cookie consent state for the current domain | 1 year | Persistent |
| topics | Functional cookies | Gainsight | First party | Numerical ID’s of the topics visited by the user – Used to identify returning visitors to a topic page | 48 Hours | Persistent |
| t | Functional cookies | Gainsight | First party | Internal cookie set for internal community analytics events – session value | Session | Session |
| tu | Functional cookies | Gainsight | First party | Internal cookie set for internal community analytics events – unique hash | 1 year | Persistent |
| JSESSIONID | Functional cookies | Gainsight | First party | Tracks platform performance and debugging use (internal use only) | Session | Session |
| Session | Functional cookies | Gainsight | First party | Stores users session | Session | Session |
| SESS# | Functional cookies | Gainsight | First party | Preserves users states across page requests. | Session | Session |
| apt.uid | Analytics cookies | Gainsight | First party | The purpose of this cookie is to allow persistent ID tracking under the top-level domain of the product and is used as a reference ID to the user entity. | 1 year | Persistent |
| apt.sid | Analytics cookies | Gainsight | First party | The purpose of this cookie is to allow persistent session ID tracking under the top-level domain of the product and is used as a reference ID to the active session. | 30 minutes | Session |
| currentUserDevice | Functional cookies | Gainsight | First party | Identifier used to store if the users device is mobile, tablet, or desktop – it is then used for site display purposes to ensure the optimum visual experience for the user. | 24 hours | Persistent |
| InsidedConversationalSessionUUID | Analytics cookies | Gainsight | First party | Stores a unique identification number used to identify users when they perform certain interactions with the embeddable. e.g: Open, close topics, Rate topics as helpful/unhelpful, Opened the topic on the community. | Session | Session |
| themeConfiguration | Functional cookies | Gainsight | First party | Used to store theme configuration state between different pages | Session | Session |
| Forum|*, Common|*, Control|* | Functional cookies | Gainsight | First party | Used for the platform phrases functionality, allows platform admins to change front end text and translate phrases. Local storage item required for this functionality to work. | Persistent | Persistent |
| logout-event | Functional cookies | Gainsight | First party | Used to make sure the user is logged out from all browser tabs when they logout | Persistent | Persistent |
| algoliasearch-client-js | Functional cookies | Gainsight | First party | Used as configuration for search | Persistent | Persistent |
| collapsedSticky | Functional cookies | Gainsight | First party | Used to control the visibility of curated content on a category | Persistent | Persistent |
| tabs-helper-homepage | Functional cookies | Gainsight | First party | Used to control the visibility of tabs on the homepage | Persistent | Persistent |
| topicHelpfulness | Functional cookies | Gainsight | First party | Used to store the information about what topics user has voted on | Persistent | Persistent |
| mixpanel_project_token | Functional cookies | Gainsight | First party | Used when mixpanel analytics is enabled to cache the token used for mixpanel api calls | Persistent | Persistent |
| searchResultClicked | Analytics cookies | Gainsight | First party | Used to track what search results are being clicked on for search analytics | Persistent | Persistent |
| ab_test.* | Functional cookies | Gainsight | First party | Used to configure the version of a feature that is enabled for a user | Persistent | Persistent |
| _pendo_visitorId.* | Marketing cookies | Gainsight | Third party | User to show a modal announcing the new integrations logged in user (roles community manager and above) | 10 days | Persistent |
| _pendo_accountId.* | Marketing cookies | Gainsight | Third party | User to show a modal announcing the new integrations logged in user (roles community manager and above) | Persistent | Persistent |
| _pendo_meta.* | Marketing cookies | Gainsight | Third party | User to show a modal announcing the new integrations logged in user (roles community manager and above) | Persistent | Persistent |
| apc_local_id | Marketing cookies | Gainsight | First party | Used to show user guidance flows and modals | Persistent | Persistent |
| apc_user_id | Marketing cookies | Gainsight | First party | Used to show user guidance flows and modals | Persistent | Persistent |
| new_user_overview | Functional cookies | Gainsight | First party | Used to ensure users are directed to the new user overview by default | Persistent | Persistent |
| languagePreference | Functional cookies | Gainsight | First party | Used to control the visibility of the modal which requests the user to select their preferred language on a multi language community. This modal is shown when browser language is detected to be different from the community language. | Persistent | Persistent |
III. How do we use social plugins?
On our Websites, we have implemented plugins from social networks such as Facebook, LinkedIn, or X (formerly Twitter) (“Social Networks”) so that you can share anything of interest to you with your Social Networks connections. When visiting our Websites that carry plugins from Social Networks, your browser will set up a direct connection to the servers of the Social Networks. In the process, the servers of the Social Networks recognize which of our Websites, applications, or content you are currently visiting.
If you are a member of a respective Social Network and you are logged in while you are visiting our Websites, the respective Social Network will assign this information to your personal user account. When you interact with a plugin (i.e., by clicking the share button), this information will be sent via your browser directly to the respective Social Network where it will be stored on your respective personal user account. The information that you share from our Websites will be transmitted to the respective Social Network.
We have no control over the data the respective Social Network collects through the plugin, nor over the extent of that data collected by the respective Social Network. We also have no knowledge of the content of the data transmitted to the respective Social Network. For details about their data collection practices and your rights and preferences, please see the privacy policy of the respective Social Network.
IV. How can you control Cookies?
You may refuse to use Cookies by selecting the appropriate settings on the cookie banner of our Websites or on your browser. You can also customize the types of Cookies our Websites will collect. However, please note that, if you do this, you may not be able to use the full functionality of our Websites.
V. Contact details
If you have any questions, comments, requests, or concerns, please contact us at:
BlueCat Networks
Attention: Legal
4100 Yonge Street, Suite 300
Toronto, Ontario M2P 2B5
Canada
Email: [email protected]
Telephone: 1-877-572-1218
VI. Changes to this notice
From time to time, we may change our Cookie notice. Any changes to our Cookie notice will be published on our Websites.
You may obtain a copy of our current Cookie notice from our Websites or by contacting us at the contact details above.
Last updated: April 16, 2025