BlueCat privacy

This Statement is intended to inform you about how BlueCat collects, uses, discloses and protects the Personal Information you provide us, from any source, including this website, all related websites, portals, applications, tools, products, software, and services (collectively “BlueCat Resources”).

Please read this Statement carefully. By accessing or using a BlueCat Resource, you consent to our use of your Personal Information as set forth in this Statement.

About BlueCat

BlueCat is a (great) company made up of a few different legal entities. If you receive products or services from us, we’ll enter into an agreement with you which will tell you which legal entity is providing the product or service.

Talk to us!

If you have any questions about this privacy notice, send us an email at [email protected] or give us a call at 1-877-572-1218.

Your legal rights

Beyond this policy, personal information is protected may be protected by the laws in your jurisdiction. Certain laws say that we’re allowed to use personal information only if we have a proper reason to do so. Those reasons include:

• To fulfill a contract we have with you.
• When it is our legal duty.
• When it is in our legitimate interest. That means when we have a business or commercial reason to use the information. More on that later.
• When you agree to it.
• When it is in the public interest.

Types of information

Here are the types of information which we may collect:

• Contact information, such as your name, address and how to best contact you.

• Technical information on the devices and technology you use. We also use cookies and similar tracking technologies to collect data while you are using our websites and when you receive, open or respond to emails we send you.

• Usage information about how you use our products and services

• Communication information gained from our communications such as phone calls and emails with you

• Consent information, meaning the list of things you consent to.

BlueCat does not collect sensitive personal information such as racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records.

Where the personal information comes from

We may collect personal information from any of these sources:

• When you talk to us

• When you use our websites, mobile device apps or web chat services

• In emails and letters

• In customer surveys

• If you take part in our competitions or promotions

We may also obtain personal information from third parties such as

• Comparison websites

• Social networks and other technology providers (for instance, when you click on one of our Facebook or Google ads)

• Market researchers

• Firms providing data services (we receive reports that we use to better understand our customers and look for general patterns and trends)

Why we collect the information

We use personal information to serve you as a customer as well as to improve and manage BlueCat’s business. For more detail, have a look at the paragraphs below.

Serving you, the customer.

We serve our customers in a number of ways. We manage our relationship with you, develop and carry out marketing activities, study how you use our products and services, communicate with you, and manage our brand. These steps are connected to fulfilling contract requirements, getting your consent, fulfilling our legal duties and our legitimate interests. These legitimate interests involve keeping our records up to date, developing products and services, obtaining your permission where required and making sure we fulfil our legal and contractual obligations.

Improving and managing our business.

Effectively managing and consistently improving our business is vitally important. To improve the business, we may use personal information to test new products, manage how we work with our service providers, and develop new ways to meet your needs and expand our business. These steps are connected to fulfilling contractual and legal duties as well as our legitimate interests, which include developing products and services, defining new customer groups and learning ways to more efficiently fulfill our obligations.

Managing our business means managing the delivery of our products and services as well as ensuring that payments are received. This relates to fulfilling our legal duties and other legitimate interests, such as complying with regulators and making sure that contractual obligations are met.

Marketing

We may use personal information to make decisions about what products, services, and offers we think you may be interested in. This is what we mean when we talk about ‘marketing’. We will only use personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is, when we have a business or commercial reason to use your information, such as personalized communications or targeted advertising. You can contact us at any time and ask us to stop using personal information this way.

You can also tell us not to collect data while you are using our websites or mobile apps. If you do, you will still see some marketing, but it will not be tailored to you.

Retaining personal data

We will keep personal information for as long as you or your company are a BlueCat customer. We may keep your data for up to 10 years after you stop being a customer. The reasons we may do this are:

• To respond to a question or complaint, or to show whether we gave you fair treatment.

• To study customer data as part of our own internal research.

• To obey rules that apply to us about keeping records.

We may also keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.

Who we share personal information with

We may share personal information with outside organisations. This is so that we can provide you with products and services, run our business, and obey rules that apply to us. The companies we share information with include:

• Subcontractors who help us organize information so we can quickly see which products and services you and your company receive and what are our obligations in connection with them.

• Advisers who help us to come up with new ways of doing business, such as IT firm or subcontractor.

• Advertisers that held us create effective messaging, so you understand our products and services.

We may also combine data in a way to look for general patterns and trends. For example, we may look for trends in DNS. We could look at one industry or type of business. But we would not include any data about who these customers are.

Cookies and similar tracking technologies

Cookies are small computer files that get sent down to your PC, tablet or mobile phone by websites when you visit them. They stay on your device and get sent back to the website they came from, when you go there again. Cookies store information about your visits to that website, such as your choices and other details. Some of this data does not contain personal details about you or your business, but it is still protected by this Privacy notice.

We may use cookies and similar tracking technologies on our websites and apps, and in emails we send you.

Email tracking

We track emails to help us improve the communications we send. We use small images called pixels within our emails to tell us things like whether you opened the email, how many times and the device you used.

Withdrawing consent and updating personal information

You can withdraw your consent at any time. Please contact us if you want to do so. Our contact information is at the top of the page.
This will only affect the way we use information when our reason for doing so is that we have your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

You have the right to question and correct any information we have about you that you think is incorrect. We’ll take reasonable steps to check this for you and correct it.

Changes

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you through a notice on our website.

GDPR Data Subjects

We’ve included some information just for data subjects (i.e. Human Beings) who are covered by the GDPR.

BlueCat may send personal information to countries outside the UK and European Economic Area (‘EEA’). The following steps are taken to make sure personal information is protected:

• Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA.

• Put in place a contract with the recipient that means they must protect it to the same standards as the UK and EEA.

• Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries.

CCPA

This section is just for people who are covered by the California Consumer Privacy Act of 2018 (“CCPA”). We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Category examples collected

A. Identifiers. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

NO

D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

YES

G. Geolocation data. Physical location or movements.

NO

H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information. Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

Personal information does not include:

• Publicly available information from government records.

• De-identified or aggregated consumer information.

• Information excluded from the CCPA’s scope, like:

  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;

  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from our clients or their agents. For example, from documents that our clients provide to us related to the services for which they engage us.

• Indirectly from our clients or their agents. For example, through information we collect from our clients in the course of providing services to them.

• Directly and indirectly from activity on our website (bluecatnetworks.com), webforms or event lead scans. For example, from submissions through our website portal or website usage details collected automatically.

• From third-parties that interact with us in connection with the services we perform, such as third party lead generation services.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason for which the information is provided. For example, the provision of our services to our customers.

• To provide you with information, products or services that you request from us.

• To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.

• To improve our website and present its contents to you.

• For testing, research, analysis and product development.

• As necessary or appropriate to protect the rights, property or safety of us, our clients or others.

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

• As described to you when collecting your personal information or as otherwise set forth in the CCPA.

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.

Category B: California Customer Records personal information categories.

Category F: Internet or other similar network activity.

Category I: Professional or employment-related information.

We disclose your personal information for a business purpose to the following categories of third parties:

• Our affiliates

• Service providers

• Customers

In the preceding twelve (12) months, we have not sold any personal information.

Your rights and choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to specific information and data portability rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.

• The categories of sources for the personal information we collected about you.

• Our business or commercial purpose for collecting or selling that personal information.

• The categories of third parties with whom we share that personal information.

• The specific pieces of personal information we collected about you (also called a data portability request).

• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

  • Sales, identifying the personal information categories that each category of recipient purchased; and

  • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will, to the best of our ability, delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

• Debug products to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.

• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

• Comply with a legal obligation.

• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising access, data portability, and deletion rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us using the contact information provided above.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response timing and format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.