Last updated on March 17, 2022.
What is it?
The ServiceNow Adaptive Plugin enables accurate self-service hostname and IP address provisioning for resources, helping to eliminate service outages and speed up IT SLAs. All ServiceNow forms leverage BlueCat data and cross-reference user inputs with IPAM to eliminate typos for ServiceNow change requests. To fulfill these requests, a DDI management pack enables ServiceNow certified apps to add/update/delete host records (A), alias records (CNAME), and IPv4 addresses.
To meet the growing demand for routine IT tasks, network teams need to empower users with self-service requests that can be automatically vetted, approved, and fulfilled. Without automated validation for requests, the volume of tasks becomes unmanageable, and errors more frequent, which can lead to poor SLA performance and stakeholder frustration across the enterprise.
Better User Experience
Unified requests and fulfillment from a single platform.
Provide fast and reliable access to resources.
More control for provisioning and change requests.
Ensure SLAs are met and outages avoided.
- Add host record
- Modify host record
- Delete host record
- Add alias record
- Modify alias record
- Delete alias record
- Add static IP sddress
- Add DHCP-reserved IP address
- Modify IP address
- Delete IP address
- Make BlueCat configurations non-selectable for users
- Make BlueCat views non-selectable for users
Real-Time User Feedback:
- Auto suggest for zones
- IP address validation
- Hostname validation
- Mac address validation