Get 24/7 multichannel technical support and documentation for BlueCat’s products.

Customer Care Portal

Key phone numbers

Call us 24/7.

North America


Learn more about BlueCat’s customer service

BlueCat’s award-winning customer and technical support are winning awards. Read more about support options and what you can expect from our team.

Learn about our customer and technical support

Training Portal

Access training modules. Please contact your account executive or a Customer Success representative for training plans and access.

Training portal


Our policies are designed to give you the lead time and information you need to determine how your organization will be impacted.

End of Life

Vulnerability and incident reporting

To report a vulnerability or security incident, you have two options.
1. Login to Customer Care portal and open a case ticket
2. Or send an email to [email protected]

Vulnerability reporting
Incident reporting



Network VIP (NVIP)

Network VIP (NVIP) is the place to connect with other DNS professionals. Hosted by BlueCat, NVIP offers a community on Slack for peer-to-peer collaboration, product troubleshooting help, and discussions about topics of interest.

Join the NVIP community

Need immediate support? Get it here.