Assisted Upgrade
Make your upgrade process painless with experienced BlueCat support every step of the way
![](https://bluecatnetworks.com/wp-content/uploads/2020/06/Network-servers-racks-blue-1600px-1024x682.jpg)
Essentials
Designed with the smaller environment in mind. It includes:
- Pre-upgrade validation
- Standard upgrade documentation
- A BlueCat analyst to support your upgrade during the maintenance window
Preferred
Need more customized support? The Preferred package includes:
- Pre-upgrade validation
- Custom upgrade documentation
- Pre-upgrade lab testing on customer or BlueCat environment
- A BlueCat analyst to provide assisted upgrade support during the maintenance window
Premium
Created for larger customers who require more hands-on support:
- Environment assessment
- Pre-upgrade validation
- Pre-upgrade lab testing on customer or BlueCat environment
- Custom upgrade documentation
- Direct support from a dedicated BlueCat senior analyst who will also be available for any issues post-upgrade