DNS Automation:  Adding Host Records with ServiceNow

Handling one of the simplest IP management requests—adding a Host record—still takes time and effort for a network admin to complete. That time and…

Handling one of the simplest IP management requests—adding a Host record—still takes time and effort for a network admin to complete. That time and effort can be compounded in a ServiceNow workflow environment, where an IT admin might have to review a work request, validate it, execute the work themselves, and then respond to close it out.

Enter the ServiceNow certified BlueCat DDI Service Catalog, which is now available in the ServiceNow store. It to to facilitate an easy connection to BlueCat Address Manager, automating the process for management of DNS records and IP addresses.  With this new integration for ServiceNow, DNS management gets a whole lots easier.

We have a roadmap and plan for additional use cases, features and configurability. Is there a ServiceNow use case you’d like us to address?  We’re all ears.

How it works

Download the app from the ServiceNow store and the REST API image from quay.io. After installing the app and configuring the REST API intermediary, log in to the ServiceNow Service Portal and select BlueCat Gateway from the Service Catalog.

Search for and select your configuration, your view, and your zone. Then, enter an IP address and hostname click Submit.

That’s it! You’ll notice it does all the requisite validation for you, no back and forth with your network team over typos, IPs in networks that don’t exist or host records already in the system!

You can bring your own approval process to the table, deciding who should approve what and when.

Want to see what else we do?  Explore additional BlueCat Adaptive Plugins.

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