ServiceNow
With the ServiceNow Adaptive Plugin, enable self-service IT requests with automated fulfillment, such as hostname and IP address provisioning.
What is it?
The ServiceNow Adaptive Plugin enables accurate self-service hostname and IP address provisioning for resources, helping to eliminate service outages and speed up IT SLAs. All ServiceNow forms leverage BlueCat data and cross-reference user inputs with IPAM to eliminate typos for ServiceNow change requests. To fulfill these requests, a DDI management pack enables ServiceNow certified apps to add/update/delete host records (A), alias records (CNAME), and IPv4 addresses.
The challenge
To meet the growing demand for routine IT tasks, network teams need to empower users with self-service requests that can be automatically vetted, approved, and fulfilled. Without automated validation for requests, the volume of tasks becomes unmanageable, and errors more frequent, which can lead to poor SLA performance and stakeholder frustration across the enterprise.
Better User Experience
Unified requests and fulfillment from a single platform.
Accelerate Time-Revenue
Provide fast and reliable access to resources.
Flexible Configuration
More control for provisioning and change requests.
Reduce Risk
Ensure SLAs are met and outages avoided.
Get access to all Adaptive Plugins with the BlueCat Gateway Support Program.