Scalable multi-tenant network observability
A single platform for MSPs to monitor, optimize, and report on every customers’ network
Key takeawaysThis key takeaway was generated through LLMs crawling the page and coming up with an overview of the content.The article presents LiveSP, BlueCat’s scalable, multi-tenant network observability and intelligence platform designed for managed service providers (MSPs) to monitor, optimize, and report on every customer network from a single unified interface. It addresses MSPs’ operational challenge of managing increasingly complex and diverse networks—on-premises, cloud, and remote sites—by providing application-aware observability, integrated automation, SLA reporting, and multi-vendor support to improve troubleshooting speed and operational efficiency. Key outcomes include proactive issue resolution, simplified management of legacy, SD-WAN, and hybrid environments, and the ability to deliver differentiated, value-added services at scale with customizable dashboards, reporting, and customer-specific portals.
How does LiveSP help MSPs handle complex, multi-vendor customer networks?
LiveSP consolidates visibility across legacy, SD-WAN, and hybrid environments by ingesting flow data, SNMP, APIs, and telemetry from multiple vendors into a single platform. It provides SD-WAN topology visualization to map traffic flow and understand re-routing causes, and offers application-aware dashboards that distinguish critical traffic and evaluate performance. Integrated automation and support for customizable interfaces and self-service portals reduce manual provisioning work, enabling MSPs to manage diverse customer networks more efficiently while maintaining deep visibility into network and application performance.
What reporting and SLA capabilities are available in LiveSP for MSPs?
LiveSP includes an SLA report builder that converts network and application data into customizable widgets, streamlining report creation and reducing time spent on manual reporting tasks. The platform supports customer-specific portals and customizable dashboards to surface SLA metrics and application performance insights relevant to each client. By integrating automated provisioning of monitoring, alerts, and reports, MSPs can deliver consistent SLA reporting, focus on value delivery, and provide measurable business outcomes to their customers.
In what ways does LiveSP support proactive issue resolution and faster troubleshooting?
LiveSP enables proactive issue resolution through application-aware observability and out-of-policy alerts that flag network and application issues for rapid investigation. Its real troubleshooting features allow users to move from high-level summaries to deep analysis, drilling into health metrics to determine root causes. SD-WAN topology visualization and customizable dashboards help teams quickly visualize traffic and performance across WAN, SD-WAN, and multicloud environments, while automation of monitoring and alerts accelerates response times and reduces manual effort in troubleshooting.
The solution: LiveSP
BlueCat LiveSP is a scalable, multi-tenant network observability and intelligence platform for MSPs. It allows MSPs to monitor, optimize, and report on the performance of every customer network through a single, unified platform.
By combining application-aware observability, automated provisioning, and customizable reporting, LiveSP helps MSPs deliver differentiated, value-added services at scale. It supports multi-vendor environments, including legacy and SD-WAN infrastructures, while providing deep visibility into network and application performance.
With integrated automation, service-level agreement (SLA) reporting, and customer-specific portals, LiveSP empowers MSPs to improve operational efficiency, accelerate troubleshooting, and deliver measurable business value to their customers.
Features
Real troubleshooting
From high-level summaries to deep analysis, users can leverage application-aware dashboards to evaluate performance, distinguish critical traffic, and ensure consistent SD-WAN and quality of service.
SLA report builder
This reporting module converts network and application data into customizable widgets, simplifying report creation and allowing teams to focus on delivering value rather than time-consuming manual reporting tasks.
SD-WAN topology visualization
LiveSP analyzes SD-WAN metrics and displays them in an intuitive dashboard, allowing users to visualize traffic flow and quickly understand the causes of re-routing.
Out-of-policy alerts
LiveSP generates alerts for out-of-policy network and application issues, allowing IT teams to drill into health metrics and quickly determine root causes.
Automated configuration and personalization
Tailor customizable user interfaces to enterprise needs, integrating with tools like network functions virtualization orchestration, while offering self-service portals for configuration and expert support.
BlueCat’s Intelligent Network Operations (NetOps)
BlueCat’s Intelligent NetOps solutions provide the analytics and intelligence needed to enable, optimize, and secure the network to achieve business goals. With an Intelligent NetOps suite, organizations can more easily change and modernize the network as business requirements demand.
