IT in Singapore checks their configurations while New York headquarters IT doesn’t even see a problem. Everyone manually checks routing tables.

An NPM tool sends an alert that threshold policies have been exceeded, but remote packet inspection reveals nothing out of the ordinary. Eventually, the team correlates DNS logs with flow data on the WAN and determines the cause: Singapore traffic is being routed through NYC headquarters.

A network monitoring tool detects a misconfiguration routing the traffic through corporate. It communicates with the DDI platform, which updates the setting to route traffic correctly. Users don’t experience slowdowns, so there’s nothing to troubleshoot.

IT checks that the application is installed correctly, in the current version, and that the VPN connection is stable.

Using insights from the NPM tool, the network team traces the issue to a firewall policy update that’s blocking DNS traffic.

An NWO tool identifies spikes in DNS failure rates that correlate with device health. The Intelligent Network automatically detects and corrects configuration drift in firewall policies.

The workers try to troubleshoot the problem, and then give up and end the meeting. No one calls IT.

Workers receive automated email to update their Zoom application, which they ignore—they receive about five similar notifications a day.

The Intelligent Network detects persistent QoS degradation for Zoom traffic. It triggers remote packet capture, correlates ISP latency with endpoint health, and enforces fallback routing while pushing a verified app update recommendation.

Synthetic monitors still report “all green” and flow metrics look normal. DevOps, NetOps, and Security point fingers at each other.

After hours of digging, engineers uncover a forgotten alias that still directs some clients to the decommissioned on-prem virtual IP address; long TTLs keep the error alive, but IT doesn’t know that, and they roll back the whole cutover to restore access.

Automated device health checks running at preset intervals flag orphaned records, mark them as unavailable, and remove them from all client answers. (But that only works if you can wait or get lucky about timing).

The moment traffic shifts, the Intelligent Network cross-checks live DNS answers with the authoritative inventory. Orphaned records are flagged, corrected, and published with a one-minute TTL. Caches flush across cloud/on-prem, and packet/path checks verify full global resolution within minutes.

Firewall signatures and flow dashboards show nothing conclusive, so SecOps and NetOps trade hypotheses while data quietly leaks. Packet traces are captured hours later but can’t be tied to an owner because DHCP and DNS records live in another silo.

A NetOps engineer configures the security event correlation platform to auto-quarantine DNS spikes above a threshold. It captures device identity, containing most—but not all—of the leak, and mistakenly blocks some compliant traffic.

The Intelligent Network spots the abnormal DNS volume in real time, triggering packet capture to confirm covert payloads, and instantly maps the offending IP back to its lease and asset tag. The system then auto-quarantines the device, publishes a block-list that propagates to every resolver, and verifies that exfiltration has stopped—all within minutes. And with a paper trail.