10/10/2025 — Update from BlueCat on cloud provider service outage

Due to a service outage on Monday, October 20th at our cloud hosting provider, your Edge service points (SPs) may have reported an OFFLINE status from approximately 3:55 AM to 4:20AM EST on Monday, October 20th. During this time period, there was no impact on SP functionality, and no DNS client resolution impacts were seen.

After the initial cloud hosting outage event, BlueCat investigated if there were any continuing Edge issues and was unable to identify continuing customer issues. If you have any issues or concerns, please contact BlueCat Customer Care through your normal channels.

Welcome to the Integrity customer hub

Learn how to get the most out of Integrity with guides, training and certifications, customer support and community resources.

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New to BlueCat Integrity?

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Watch our Integrity X Customer Webinar

On October 15th, we held an exclusive webinar for customers only to highlight what’s new in Integrity X.

Here are some of the highlights we’ll cover:

  • A redesigned, accessible interface that makes DHCP, IP management, and DNS investigations easier than ever.

  • Full automation through APIs — everything you can do in the UI, you can script.

  • Smarter visibility with tagging, real-time metrics, and built-in dashboards.

  • Simplified operations like database backup/restore and support bundle access directly from the UI.

Have questions? Ask a question about integrity in our dedicated community category for Integrity.

Watch the Integrity X Customer Webinar

This session is designed to give you a first-hand look at how Integrity X is evolving to make DDI management more intuitive, automated, and resilient.<br /> <br /> Here are some of the highlights we’ll cover:<br /> <br /> A redesigned, accessible interface that makes DHCP, IP management, and DNS investigations easier than ever.<br /> Full automation through APIs — everything you can do in the UI, you can script.<br /> Smarter visibility with tagging, real-time metrics, and built-in dashboards.<br /> Simplified operations like database backup/restore and support bundle access directly from the UI.<br /> <br /> <br /> Join Christy G, Product Manager for Integrity, to get a highlight of whats new in Integrity X!

Out now: Integrity X is unified, intuitive and built for what’s next.

Integrity X brings together modern UI, powerful APIs, real-time insights, and smart tagging—everything you need to manage DDI at scale. Learn more about what’s new by watching the videos below.

 

1

A new UI, built for the way you work

Integrity X introduces a fully modern, accessible, and intuitive interface — purpose-built to empower every user. Whether you’re provisioning DHCP, managing IP space, or investigating DNS issues, the UI puts the power of the platform at your fingertips without the noise or clutter. Designed for speed, optimized for clarity, and compliant with WCAG 2.2 AA — it’s a UI every team can work with confidence.

 

Watch the 3-minute UI walkthrough

 

Watch the 3-minute UI walkthrough

BlueCat Integrity X: Unified, Modern DDI UI in Action (3-min Overview)
2

If you can do it in the UI, you can automate it.

Integrity X is built entirely on a RESTful API, which also powers the product itself. Use the UI to bootstrap API calls, explore parameters via OpenAPI spec, and even kickstart AI-assisted provisioning. Whether you’re building custom integrations or scaling network automation across platforms like Terraform and ServiceNow, Integrity X let you treat DDI as code without borders.

 

See how APIs and automation drive real speed [Watch now]

 

 

See how APIs and automation drive real speed

BlueCat Integrity X: From Clicks to Code with RESTful API Automation
3

Tag, track, and take control.

Tags in Integrity X let you organize devices, IPs, and assets in ways that make sense for your business. From environment labels to lifecycle states to ownership metadata, tags help you reduce search time, improve context, and streamline network audits — all without complex configuration. It’s a simple, powerful way to stay organized at scale.

 

Watch how tagging works in the UI [Watch now]

 

Watch how tagging works in the UI

How BlueCat Integrity X Transforms DDI with Metadata & Automation
4

Real-time metrics right out of the box

Visibility isn’t a bonus — it’s a baseline. Integrity X gives you a real-time view into DNS, DHCP, and IPAM performance, plus out-of-the-box dashboards for instant awareness. For teams that need deeper analysis, metrics stream natively to platforms like Grafana — so you can track trends, catch anomalies, and prove SLA performance with confidence.

 

Explore the metrics and dashboards [Watch now]

Explore the new metrics and dashboards

Proactive DDI Monitoring with BlueCat Integrity X: Real-Time Metrics & Visualizations

Quick links to useful resources

Want to get more value from Integrity? Use the links below to access product guides, documentation, customer support and the network VIP community.

Customer support

Log-in to the Care Community to submit cases, view solutions, and troubleshoot issues.

Log-in to the Care Community

Product documentation

Access technical documentation and guides for BlueCat products.

Get product documentation

Network VIP community

Join and learn from fellow BlueCat users and networking experts in the world’s leading DDI community.

Access membership

Access the latest BlueCat learning

Level up your DDI knowledge with the latest training and certifications from the BlueCat Learning Labs. Browse the store to see upcoming courses, and access your entitlements through the BlueCat Learning portal below.

Access your entitlements through BlueCat Labs

Already have a BlueCat Labs license? Or bought something from the BlueCat Learning store? Log in to the BlueCat Learning Portal to access your entitlements.

Log in

Browse the BlueCat Learning Store

Gain new skills and certifications Browse store courses available through the BlueCat Labs curriculum, or as scheduled, classroom-based e-learning.Browse store

Browse store
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Instant remediation for network, security and performance issues

Leave manual troubleshooting behind with proactive observability for networks, firewalls and load balancers. Try LiveAssurance today.

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Integrity Customer Hub

New research: Access the latest EMA megatrends report

How are today’s networking teams adopting new skills and tools to meet the challenges of Hybrid and Multi-cloud, SASE and AI? EMA surveyed 406 network and IT professionals to find out.

Read the report

Three ways to get more from Integrity

Guides, videos and documentation to accelerate your journey with Integrity.

Enjoying Integrity?

Share your thoughts about Integrity on review platform PeerSpot.

Network control meets intelligent observability

Combine Integrity with LiveNX or LiveWire and gain market-leading network performance monitoring. Are you ready for improved visibility, faster troubleshooting, and superior security investigations and forensics?Discover the benefits