What is it?
The ServiceNow Configuration Management Database (CMDB) Adaptive Plugin enables enterprises to synchronize their network and device assets from BlueCat Address Manager into a common configuration management system.
The challenge
To improve ticket automation and analysis, network teams need to streamline configuration management data across systems and tools. Without an efficient way to ensure device and network data is always updated and available in ServiceNow, productivity losses occur across systems and tools. That means limited options for automated ticket fulfillment and visibility gaps into all metadata for devices.
Centralized Management
Eliminate variability gaps across systems
More Visibility
Gain more context into devices and networks
Improved Compliance
Ensure a configuration management paper trail
Incident Management
Improve time-to-investigate incident tickets
Features
Devices:
- Inventory
- Create/update/delete from CMDB
Networks:
- Inventory
- Create/update/delete from CMDB
BlueCat DNS/DHCP servers:
- Inventory
Admin configuration:
- Import/sync
- Create/update/delete from CMDB each configurable on device type and network for granular control
- Mapping of device types configurable
- Declaration of CIDR boundaries for network import
Get access to all Adaptive Plugins with the BlueCat Gateway Support Program.