“Renewing Indeni is a no brainer”
Key takeawaysKey takeaways are generated with AI assistance. Because automated summaries can occasionally contain errors or miss important context, always refer to the full blog post for complete information.The article describes a customer renewal story for indeni, a SaaS company whose software continually grows and delivers automated infrastructure issue identification and strong support. A well-known multi-billion-dollar enterprise renewed their contract because indeni reliably identifies problems (notably with Check Point firewalls), reduces the need to hire multiple developers, and aligns with the customer’s shift from slow ITIL processes toward faster DevOps automation. The renewal validates indeni’s value proposition, funds ongoing product growth, and highlights the operational impact of reducing manual maintenance so IT can focus on business processes.
Why did the large enterprise decide to renew their indeni subscription?
The enterprise renewed because indeni consistently delivered on its promise to identify issues across their estate—primarily Check Point firewalls in this case—and provided exceptional support and services. The customer estimated that achieving the same outcomes internally would require hiring about five developers, making indeni a far more cost-effective option. Additionally, indeni supports the company’s strategic shift toward greater automation and faster DevOps practices, reducing manual maintenance so IT can prioritize business processes.
How does indeni justify charging annual subscriptions according to the article?
indeni charges annual subscriptions because its software is continuously growing and improving on a daily basis, which the company presents as a real service rather than a static product. The recurring revenue from renewals helps fund ongoing development and growth, consistent with the company’s reinvestment strategy where profits are put back into expanding the product rather than distributed as dividends. This model contrasts with SaaS providers that charge recurring fees while making few substantive changes to their software over time.
What operational benefits did the customer report from using indeni?
The customer reported that indeni reduces the operational burden of routine maintenance—’less cleaning the drains and fixing the pipes’—by automating issue detection and enabling a transition from slow ITIL processes to more rapid DevOps practices where applicable. This automation lets the IT organization focus on core business processes instead of hiring additional development resources to replicate indeni’s functionality. The combination of reliable issue identification and strong support made renewing indeni an obvious choice for the customer.
I just got off the phone with one of our customers, a multi-billion-dollar enterprise that I’m 100% certain every single US-based reader of this post will recognize. However, I can’t mention them by name.
They have been our customer for two years now and have just renewed their contract. For us, that’s a great show of belief in what we do and something I don’t take for granted.
We are the ultimate SaaS: our software grows on an on-going basis. Many SaaS companies charge you a monthly or annual subscription even though their software changes very little during that time. We at indeni, charge annual subscriptions because our software grows constantly, on a daily basis. That’s a real service.
So, renewals are equally as important to us as the first purchase a customer makes. These renewals help fund the growth of our software. Like many other high-growth startups, we invest every dime we make in growing. No profits, no dividends, just growth.
So I asked this customer: “why did you renew?”. His answer:
- indeni delivers on its promise of identifying issues in his estate (mostly Check Point firewalls in his case).
- The support and services we deliver are exceptional.
- To do what indeni does, he’d need to hire 5 developers, and indeni is a fraction of that cost.
- His company’s focus is on bringing in more automation into IT so they can focus on business processes. “Less cleaning the drains and fixing the pipes. Moving from the slow ITIL approach to the rapid DevOps where possible.”
He summarized it with: “renewing indeni is a no brainer”.
And that, my friends, is why I’m doing what I do.
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