Making Gateway Work For You | Better Self-Service

Session 5: Implement automated self-service tasks in Gateway that are simplified down to a single screen from start to finish, and verify end results.

The starting point in any self-service journey is making simple tasks available to your end users.

Many processes require careful attention, many clicks, redundant entries of information, cross-referencing and careful verification. Implementing self-service means less frustration for your users, fewer errors, and more consistency in your environment. In this fifth episode of Making BlueCat Gateway Work for You, you’ll learn how to:

  • identify tasks for self-service,
  • simplify the self-service interaction down to a single screen from start to finish, and
  • verify end results.

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