The starting point in any self-service journey is making simple tasks available to your end users.
Many processes require careful attention, many clicks, redundant entries of information, cross-referencing and careful verification. Implementing self-service means less frustration for your users, fewer errors, and more consistency in your environment. In this fifth episode of Making BlueCat Gateway Work for You, you’ll learn how to:
- identify tasks for self-service,
- simplify the self-service interaction down to a single screen from start to finish, and
- verify end results.