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Making Gateway Work For You | ITSM Integration

Session 6: Integrate Gateway with your ITSM or ticketing system to get more done, and learn about common use cases and BlueCat’s ServiceNow integration.

Key Takeaways
  • Integrating BlueCat Gateway with existing ITSM/ticketing systems (such as ServiceNow, Remedy, and Jira) enables automated, repeatable network service workflows.
  • BlueCat Address Manager can be programmatically driven via Gateway to fulfill DNS/DHCP/IPAM changes initiated from ITSM platforms.
  • ITSM integration with Gateway improves accuracy and accountability by enforcing standardized, auditable request and approval processes for network changes.
  • Common use cases include automated IP address allocation, DNS record provisioning, and DHCP scope updates triggered directly from ITSM tickets.
  • BlueCat provides a specific ServiceNow integration to streamline request handling and reduce manual effort in managing network services.

Most organizations employ some kind of IT service management (ITSM) or ticketing system to fulfill requests quickly, accurately, and with more accountability. BlueCat commonly sees its customers using ServiceNow, Remedy, and Jira, among others. Customers need these systems to integrate seamlessly with BlueCat Address Manager.

In this sixth episode of Making BlueCat Gateway Work for You, you’ll learn about:

  • the advantages of integrating Gateway with your ITSM system to get more done, faster;
  • common use cases, and
  • BlueCat’s ServiceNow integration.

⏳ Cisco Live is almost here. Put BlueCat on your agenda for smarter, more secure networks.

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