Most organizations employ some kind of IT service management (ITSM) or ticketing system to fulfill requests quickly, accurately, and with more accountability. BlueCat commonly sees its customers using ServiceNow, Remedy, and Jira, among others. Customers need these systems to integrate seamlessly with BlueCat Address Manager.
In this sixth episode of Making BlueCat Gateway Work for You, you’ll learn about:
- the advantages of integrating Gateway with your ITSM system to get more done, faster;
- common use cases, and
- BlueCat’s ServiceNow integration.