Feeling Overwhelmed? Your Network Monitoring Tools Are The Ones To Blame
Notice: This blog post was originally published on Indeni before its acquisition by BlueCat.
The content reflects the expertise and perspectives of the Indeni team at the time of writing. While some references may be outdated, the insights remain valuable. For the latest updates and solutions, explore the rest of our blog
Key takeawaysThis key takeaway was generated through LLMs crawling the page and coming up with an overview of the content.The article explains how Indeni reduces false alarms in IT operations by using an open, fact-checking development process that combines vendor guidance, peer expertise, and in-house tribal knowledge into automated runbooks. In a technical environment with many monitoring and performance tools, Indeni pairs certified network engineers (IKEs) with coders to convert troubleshooting knowledge into reusable, peer-reviewed scripts that produce reliable alerts in the Indeni Dashboard. The operational impact is fewer false positives and more preventive tips, letting teams spend less time chasing noise and more time on strategic projects by downloading and trying Indeni’s runbook automation.
What is the Indeni fact-checking or open development process and how does it reduce false alarms?
Indeni’s fact-checking, called an open development process, combines expertise from certified network professionals, coders, and peer reviewers to create reliable automation. Team leads with certifications (identified as IKEs) collaborate with developers to translate their operational knowledge into reusable scripts. Those scripts undergo peer review and final approval by Indeni before being delivered as alerts in the Indeni Dashboard, which helps prevent false alarms and provides preventive guidance rather than noisy, unverified alerts.
Who are the IKEs and what role do they play in Indeni Crowd?
IKEs, or Indeni Knowledge Experts, are designated team leads recognized by their networking certifications such as CCIE, CCSA, and CNSE. Within Indeni Crowd they act as the subject-matter experts who bring practical troubleshooting knowledge and vendor-specific insights. They are paired with coders to convert that expertise into executable logic and scripts, and their contributions are identifiable in the community by the IKE badge, ensuring that runbooks reflect experienced, certified guidance.
How are Indeni scripts developed, reviewed, and delivered to users?
Script development starts with certified professionals working with coders to encode operational checks and remediation logic into reusable scripts. Those scripts — including commands and detection logic — go through a peer review process within the community, and all scripts receive final approval from Indeni. Approved scripts are then delivered to users as alerts in the Indeni Dashboard, providing automated runbook actions and preventive tips to reduce false positives and help IT teams focus on strategic work.
Have you ever found yourself sifting through logs or email alerts from the 101 networking monitoring and performance management tools your company uses? Unfortunately, just like the social media platforms we use, IT ops tools are littered with false alarms.
Along the lines of how Facebook made improvements earlier this year to verify the content of the news with “fact checkers” on their social platform, Indeni has a similar approach to fact-checking the alarms shared with IT pros. Through our fact-checking process, also known as an open development process, you get preventive tips to keep your network up and running versus false alarms.
Consider three sources of IT news. What would you rather have?
- Suggestions from the vendor you purchased (eg. Check Point, Palo Alto Networks, Cisco, F5 Networks, etc.)
- Tips from your peers
- Tribal knowledge from your company.
Indeni gives you all three in one automated runbook platform.
Here’s how Indeni’s knowledge development works:
1. Indeni has designated team leads for technologies. These individuals are decorated with networking certifications such as CCIE, CCSA, and CNSEs. You can identify them with the ‘IKE’ (Indeni Knowledge Expert) badge in Indeni Crowd.
2. We pair certified professionals with coders and translate their understanding of how to uncover issues into reusable code.
3. The logic, commands and final Indeni scripts written by our members are peer reviewed:
4. All scripts are approved by Indeni
5. Delivered in the form of alerts in the Indeni Dashboard
This ensures you avoid false alarms and can get on with your day focusing on strategic projects.
Learn what our community members say about being a part of the Indeni Crowd and take runbook automation for a spin by downloading Indeni today.
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