We’re right here: Supporting customers during COVID-19
DNS is critical to our customers now more than ever. That’s why BlueCat is here to support customer needs during the COVID-19 pandemic.
A message to our customers from Petrisa Pecnik, VP of Customer Success
With so much attention being paid to COVID-19, I want to inform you of BlueCat’s plans to maintain business continuity and ensure uninterrupted support for our customers. Below you can read about the policies we have put in place to protect the health of our employees while continuing to maintain the highest levels of customer care that you have come to expect from us.
In an effort to ensure our employees are safe and healthy, BlueCat made a decision early on that all employees work from home. In addition, we have asked all of our teams to restrict business travel to critical travel only to minimize risk, and instead conduct business via call or video call to ensure uninterrupted service.
Even with the challenge of mandatory remote staffing across all our geographies and support tiers, we remain confident in our ability to answer your calls and provide you the support you need.
We are also carefully monitoring the situation and following advice from the World Health Organization, Public Health Agency of Canada, the Government of Canada, the U.S. Department of State as well as from other government and health officials in local communities where our employees and customers live and work. We have formed a COVID-19 Preparedness Team and will continue to assess our plans moving forward. We will share relevant updates as the situation unfolds.
We recognize that DNS has always been critical to the functioning of your network infrastructure and business. Ensuring high availability, scalability, and stability of your network is more important than ever, especially if you are making changes to the way your business operates.
We are here to support you. Do not hesitate to contact our customer care organization, no matter how small you think a concern may be.
Telephone:
North America +1.866.491.2228
Europe +44.8081.011.306
International +1.416.646.8433
Email: [email protected]
Support Portal: Support Portal Login
During these uncertain times, we know that our responsiveness, empathy and support for our employees, customers and community is of utmost importance. If there is anything additional that you require, please don’t hesitate to reach out to your Customer Success team, your Account Executive or me directly.
Petrisa Pecnik
VP of Customer Success
Published in:
BlueCat provides core services and solutions that help our customers and their teams deliver change-ready networks. With BlueCat, organizations can build reliable, secure, and agile mission-critical networks that can support transformation initiatives such as cloud adoption and automation. BlueCat’s growing portfolio includes services and solutions for automated and unified DDI management, network security, multicloud management, and network observability and health.
Related content
BlueCat Networks unveils channel-first strategy with launch of BlueCatalyst Partner Program
The BlueCatalyst Partner Program provides the support, resources, and incentives to solve your customers’ critical network challenges.
Exciting product update: Introducing BlueCat Integrity X
Introducing BlueCat Integrity X, a single platform for complete visibility and control over critical network services.
Article What is protective DNS (PDNS) and why is PDNS important?
Discover what protective DNS is, how it prevents cyber threats like phishing and malware, and why it’s essential for modern enterprise network security.
BlueCat highlights next generation of Intelligent Network Operations solutions at Cisco Live
Intelligent NetOps makes it easier to change and modernize the network as organizational requirements demand.