We’re right here: Supporting customers during COVID-19

DNS is critical to our customers now more than ever. That’s why BlueCat is here to support customer needs during the COVID-19 pandemic.

A message to our customers from Petrisa Pecnik, VP of Customer Success

With so much attention being paid to COVID-19, I want to inform you of BlueCat’s plans to maintain business continuity and ensure uninterrupted support for our customers. Below you can read about the policies we have put in place to protect the health of our employees while continuing to maintain the highest levels of customer care that you have come to expect from us.

In an effort to ensure our employees are safe and healthy, BlueCat made a decision early on that all employees work from home. In addition, we have asked all of our teams to restrict business travel to critical travel only to minimize risk, and instead conduct business via call or video call to ensure uninterrupted service.

Even with the challenge of mandatory remote staffing across all our geographies and support tiers, we remain confident in our ability to answer your calls and provide you the support you need.

We are also carefully monitoring the situation and following advice from the World Health Organization, Public Health Agency of Canada, the Government of Canada, the U.S. Department of State as well as from other government and health officials in local communities where our employees and customers live and work. We have formed a COVID-19 Preparedness Team and will continue to assess our plans moving forward.  We will share relevant updates as the situation unfolds.

We recognize that DNS has always been critical to the functioning of your network infrastructure and business.  Ensuring high availability, scalability, and stability of your network is more important than ever, especially if you are making changes to the way your business operates.

We are here to support you. Do not hesitate to contact our customer care organization, no matter how small you think a concern may be.  

Telephone:

North America             +1.866.491.2228

Europe                        +44.8081.011.306

International                +1.416.646.8433

Email: Support@bluecatnetworks.com

Support Portal: Support Portal Login

During these uncertain times, we know that our responsiveness, empathy and support for our employees, customers and community is of utmost importance. If there is anything additional that you require, please don’t hesitate to reach out to your Customer Success team, your Account Executive or me directly.

Petrisa Pecnik

VP of Customer Success

Critical conversations on critical infrastructure

Find out how your peers are managing their networks through profound change. Watch this series of live interactive discussions with IT pros & join the debate in Slack.

Join the conversation

Read more

Customer situation brief on SUNBURST/Solorigate

Learn more about the attack via the SolarWinds Orion platform and how BlueCat products use DNS to help protect customers against compromises like it.

Read more
IT pros debate: Who should own DNS in the cloud?

Six networking pros dig into who should own DNS in the cloud during the third Critical Conversation on Critical Infrastructure hosted in Network VIP.

Read more
Flexibility and security can co-exist for the Red Cross

American Red Cross CISO Vikas Mahajan discusses flexible security strategies for front-line operations and his roadmap for moving toward a SASE model.

Read more
9 tech leaders’ advice on running a technology organization (part 3)

A compilation of the best insight and technical takeaways from the first season of the Network Disrupted podcast, led by BlueCat CSO Andrew Wertkin.

Read more

Products and Services

From Core Network Services to multicloud management, BlueCat has everything you need to build the network you need.

Learn more

Read our blog

Our blog covers all the latest developments in network management, cybersecurity and DNS, with expert insights and opinions.

Our Blog