We’re right here: Supporting customers during COVID-19

DNS is critical to our customers now more than ever. That’s why BlueCat is here to support customer needs during the COVID-19 pandemic.

BlueCat

March 17, 2020

A message to our customers from Petrisa Pecnik, VP of Customer Success

With so much attention being paid to COVID-19, I want to inform you of BlueCat’s plans to maintain business continuity and ensure uninterrupted support for our customers. Below you can read about the policies we have put in place to protect the health of our employees while continuing to maintain the highest levels of customer care that you have come to expect from us.

In an effort to ensure our employees are safe and healthy, BlueCat made a decision early on that all employees work from home. In addition, we have asked all of our teams to restrict business travel to critical travel only to minimize risk, and instead conduct business via call or video call to ensure uninterrupted service.

Even with the challenge of mandatory remote staffing across all our geographies and support tiers, we remain confident in our ability to answer your calls and provide you the support you need.

We are also carefully monitoring the situation and following advice from the World Health Organization, Public Health Agency of Canada, the Government of Canada, the U.S. Department of State as well as from other government and health officials in local communities where our employees and customers live and work. We have formed a COVID-19 Preparedness Team and will continue to assess our plans moving forward.  We will share relevant updates as the situation unfolds.

We recognize that DNS has always been critical to the functioning of your network infrastructure and business.  Ensuring high availability, scalability, and stability of your network is more important than ever, especially if you are making changes to the way your business operates.

We are here to support you. Do not hesitate to contact our customer care organization, no matter how small you think a concern may be.  

Telephone:

North America             +1.866.491.2228

Europe                        +44.8081.011.306

International                +1.416.646.8433

Email: [email protected]

Support Portal: Support Portal Login

During these uncertain times, we know that our responsiveness, empathy and support for our employees, customers and community is of utmost importance. If there is anything additional that you require, please don’t hesitate to reach out to your Customer Success team, your Account Executive or me directly.

Petrisa Pecnik

VP of Customer Success


Published in:


An avatar of the author

BlueCat is the Adaptive DNS company. The company’s mission is to help organizations deliver reliable and secure network access from any location and any network environment. To do this, BlueCat re-imagined DNS. The result – Adaptive DNS – is a dynamic, open, secure, scalable, and automated DDI management platform that supports the most challenging digital transformation initiatives, like adoption of hybrid cloud and rapid application development.

Related content

Detect anomalies and CVE risks with Infrastructure Assurance 8.4 

The Infrastructure Assurance 8.4 release features an anomaly detection engine for outliers and a CVE analysis engine to uncover device vulnerabilities.

Read more

BlueCat partners with Pacific Tech to expand distribution in APAC

The new distribution agreement between BlueCat and Pacific Tech will help businesses and organizations in Southeast Asia accelerate network modernization.

Read more

BlueCat announces new capabilities to help organizations modernize their network infrastructure

Enhanced products and expanded portfolio offerings provide flexibility and control to manage, secure, and build complex, multicloud networks.

Read more

Get fast, resilient, and flexible DDI management with Integrity 9.6

With Integrity 9.6, network admins can get support for new DNS record types, architect and configure multi-primary DNS, and automate IP assignments.

Read more

BlueCat appoints Scott Fulton as Chief Product and Technology Officer

An accomplished executive in software product management and engineering leadership, he will lead the next phase of product development and growth.

Read more

Deepen your security insight with Infrastructure Assurance 8.3

BlueCat Infrastructure Assurance 8.3, with an enhanced analytics dashboard, including interactive widgets and top 10 alerts, is now available.

Read more