We’re right here: Supporting customers during COVID-19

A message to our customers from Petrisa Pecnik, VP of Customer Success

With so much attention being paid to COVID-19, I want to inform you of BlueCat’s plans to maintain business continuity and ensure uninterrupted support for our customers. Below you can read about the policies we have put in place to protect the health of our employees while continuing to maintain the highest levels of customer care that you have come to expect from us.

In an effort to ensure our employees are safe and healthy, BlueCat made a decision early on that all employees work from home. In addition, we have asked all of our teams to restrict business travel to critical travel only to minimize risk, and instead conduct business via call or video call to ensure uninterrupted service.

Even with the challenge of mandatory remote staffing across all our geographies and support tiers, we remain confident in our ability to answer your calls and provide you the support you need.

We are also carefully monitoring the situation and following advice from the World Health Organization, Public Health Agency of Canada, the Government of Canada, the U.S. Department of State as well as from other government and health officials in local communities where our employees and customers live and work. We have formed a COVID-19 Preparedness Team and will continue to assess our plans moving forward.  We will share relevant updates as the situation unfolds.

We recognize that DNS has always been critical to the functioning of your network infrastructure and business.  Ensuring high availability, scalability, and stability of your network is more important than ever, especially if you are making changes to the way your business operates.

We are here to support you. Do not hesitate to contact our customer care organization, no matter how small you think a concern may be.  

Telephone:

North America             +1.866.491.2228

Europe                        +44.8081.011.306

International                +1.416.646.8433

Email: Support@bluecatnetworks.com

Support Portal: Support Portal Login

During these uncertain times, we know that our responsiveness, empathy and support for our employees, customers and community is of utmost importance. If there is anything additional that you require, please don’t hesitate to reach out to your Customer Success team, your Account Executive or me directly.

Petrisa Pecnik

VP of Customer Success