BlueCat brings DDI automation to ServiceNow
BlueCat now offers Gateway’s powerful automation capabilities through the ticketing infrastructure of ServiceNow.
Key takeawaysKey takeaways are generated with AI assistance. Because automated summaries can occasionally contain errors or miss important context, always refer to the full blog post for complete information.The article explains BlueCat's integration of DNS Gateway with ServiceNow to automate DNS, DHCP, and IPAM (DDI) tasks through ServiceNow's ticketing and service catalog. It addresses the real-world problem of manual core infrastructure updates causing errors and delays by enabling self-service DDI operations for end users while preserving admin control and SLAs. The adaptive ServiceNow plug-in leverages existing ServiceNow RBAC for seamless back-end integration, simplifying deployment and operational security for IT teams.
How does the BlueCat ServiceNow integration remove the need for manual approvals in common DDI tasks?
The integration embeds BlueCat’s DNS Gateway automation into the ServiceNow UI and Service Catalog so end users can request and receive DDI services—like adding, modifying, or deleting host and alias records, and IP addresses—directly through ServiceNow. Because Gateway is a Python-driven automation platform that executes back-end changes, many standard tasks can be fulfilled automatically without manual intervention, reducing human error and accelerating fulfillment. Administrators retain control via inherited ServiceNow role-based access controls and can set which BlueCat configurations are non-selectable to ensure only authorized personnel can make critical changes.
What steps are required to enable the adaptive plug-in if my organization already uses DNS Gateway and DNS Integrity?
If you already have DNS Gateway and DNS Integrity, enabling the adaptive plug-in requires downloading the BlueCat ServiceNow adaptive plug-in from the ServiceNow app store and customizing its settings to match your environment and operational requirements. The plug-in leverages existing ServiceNow RBAC so there is no need to create new permission schemes; roles and access controls are inherited from ServiceNow. Once configured, BlueCat and ServiceNow handle the back-end integration to provide seamless self-service DDI functionality.
What specific capabilities does the BlueCat Service Catalog provide to end users and administrators?
The BlueCat Service Catalog presents self-service DDI capabilities through ServiceNow, allowing end users to automatically add, modify, and delete host records, alias records, and IP addresses as well as validate IP addresses, hostnames, and MAC addresses. For administrators, the catalog lets them make BlueCat configurations and views non-selectable for users so only authorized personnel can change critical infrastructure, preserving system integrity and network security. The Service Catalog integration is available as a BlueCat offering on the ServiceNow app store and is demonstrated in the linked demo.
IT teams rely on ServiceNow to provide automated, self-service fulfillment of common tasks. Leveraging the wide variety of integrations and plug-ins available on the ServiceNow app store, IT teams can instantly fulfill service requests without the need for a manual approval process.
BlueCat has long been a proponent of automating standard DNS, DHCP, and IPAM (DDI) tasks. That’s why we created DNS Gateway – a flexible, Python-driven automation platform that eliminates the errors and guesswork associated with manual core infrastructure updates.
Now, BlueCat has expanded Gateway’s powerful automation capabilities through the ticketing infrastructure of ServiceNow.
How DDI automation with ServiceNow works
With our new integration, IT teams can push out self-service DDI functionality to end-users through the same ServiceNow UI they know and love. Users get the services they need without waiting for an admin. Admins meet their service-level agreements while maintaining control over the back-end. Everybody wins.
BlueCat’s new adaptive plug-in for ServiceNow also leverages existing role-based access controls (RBAC) to simplify system integrity and network security. Gateway has always allowed network admins to control who can change network infrastructure. With the new plug-in, those controls are based on inherited roles drawn directly from ServiceNow. No need to set up new permissions – they’re already there, ready for you to use.
The back-end integration is seamless. If you’ve got DNS Integrity and DNS Gateway, all you have to do is download the adaptive plug-in for ServiceNow and customize the settings to fit your environment and operational requirements. BlueCat and ServiceNow do the rest.
The benefits of BlueCat’s ServiceNow offering
Here’s a quick demo of the BlueCat ServiceNow adaptive plug-in:
The BlueCat Service Catalog enables self-service for a wide range of common DDI management tasks:
- End users can automatically add, modify, and delete host records, alias records, and IP addresses
- Administrators can make BlueCat configurations and views non-selectable for users, ensuring that only authorized personnel can make changes to critical infrastructure.
- End-users can also automatically validate IP addresses, hostnames, and MAC addresses.
Learn more about the BlueCat ServiceNow integration in the BlueCat Service Catalog available on the ServiceNow app store.
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Mark is a Senior Product Marketing Manager at BlueCat Networks.
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