Where does Indeni fit in your environment?

Last updated: September 15, 2025

Notice: This blog post was originally published on Indeni before its acquisition by BlueCat.

The content reflects the expertise and perspectives of the Indeni team at the time of writing. While some references may be outdated, the insights remain valuable. For the latest updates and solutions, explore the rest of our blog

Key takeaways

This article explains Indeni, a crowd-sourced automation platform designed for network and security device validation and remediation advice. It addresses the real-world problem of complex, fragmented monitoring and management toolsets by providing an agentless, collector-based abstraction layer that extracts rich device data using native protocols and community-authored checks. Operationally, Indeni complements existing monitoring and ticketing systems, surfaces expert-validated issues and remediation steps, and enables organizations to leverage community knowledge to improve uptime and accelerate troubleshooting.

What exactly is meant by Indeni being "crowd-sourced" and how does that affect the quality of its automation scripts?

Crowd-sourced means Indeni’s automation scripts are contributed and collaboratively developed by a community of certified IT professionals rather than solely by the software vendor. Contributors typically bring about 10 years of experience and multiple certifications (for example CCIE, CISSP), and they share tips and fixes accumulated over thousands of years of combined experience. Every script undergoes review and approval by Indeni to ensure quality, security, and scalability, so community knowledge is combined with internal validation to maintain reliable, expert-validated checks and remediation guidance.

How does Indeni collect data from devices and how is that different from traditional SNMP or syslog approaches?

Indeni uses collectors that connect to supported devices without requiring agents or installations. These collectors use the device’s native protocols—often APIs or proprietary protocols—to extract detailed operational data. Because Indeni leverages native protocols rather than relying only on SNMP or syslog, it can capture a broader and richer set of information about device state and behavior. This richer telemetry enables more thorough validation by expert-written rules and metrics than approaches limited to SNMP/syslog.

Where does Indeni fit within an organization’s existing monitoring and management stack?

Indeni sits at the network layer as an abstraction on top of physical and virtual network and security devices (firewalls, routers, switches, load balancers). It is complementary to existing monitoring and management tools rather than a replacement. Indeni integrates with ticketing and analysis platforms such as ServiceNow and Splunk so its validated findings and remediation advice can be woven into established operational processes. The platform provides out-of-the-box knowledge authored by experts and allows you to extend it by building custom scripts in the Indeni Knowledge Language.

We get it. The network and security software markets are difficult to navigate. There is an overwhelming list of technologies that you could use to monitoring, manage, troubleshoot, and analyze your environment. Goal of this blog post is to help you understand where Indeni can fit in your environment.

Here are a few technology categories you are probably familiar with:

Network Monitoring
IT Monitoring
Log Management
Configuration Management
Security Incident & Event Management

What is Indeni? None of the above.

Indeni is a crowd-sourced automation platform.

Crowd-sourced

Our community of certified IT professionals collaborates on every automation script. On average our professionals have 10 years experience and 3 certifications such as CCIE, CISSP, PSNE. Through the development process they share thousands of years experience of tips and tricks for uncovering, analyzing and remediating issues. Every script is reviewed and approved by Indeni to ensure quality, security and scalability.

Automation

Today we are a read-only system that performs task validation and advises on remediation steps. With Indeni you can verify your environment is operating as intended, and make the changes you deem necessary.

Open Platform

You can use the automation capabilities and knowledge out of the box and build your own scripts. Every script Indeni runs is visible through the user interface also. Our goal is for the technology to earn your trust, so that we can together complete more low, medium and high risk automation tasks down the road.

How does Indeni compare to other technologies?

Did you know there is an acronym for this expansive set of solutions called “NetSecDevOps”? “NetSecDevOps” stands for Network Security Development Operations. Wow, that’s a mouthful!

Indeni is a crowd-sourced automation technology.

Automation. Indeni is an automation technology, focusing on network and security devices
Crowd-sourced. Indeni automation scripts are crowd-sourced from community of IT experts, reviewed and approved by Indeni product team. This is different than other automation solutions where the software vendor creates the templates, reports, as opposed to experienced IT professionals.

Where does Indeni fit in my infrastructure?

Indeni sits in the Network layer as an abstraction layer on top of physical and virtual devices. Unlike other solutions, no agent or installation is required for supported devices.
Indeni uses collectors to extract data from devices. Our collectors use the native protocol of the device, which is many times is an API or proprietary protocol. By using this method we capture more data than traditional SNMP or Syslog only approaches.
Use experience of IT professionals to determine if an issue is important or not. Our logic contains rules and metrics, and is written by certified experts in those devices. This ensures that an expert is validating a device is working as intended.
Indeni comes with Knowledge out of the box. You can leverage the experience of thousands of industry experts, and build your own scripts in the Indeni Knowledge Language.

Benefits of a Crowd-Sourced Automation Platform

Indeni is the way of importing the world’s knowledge into your environment.

Indeni is the crowd-sourced automation platform for critical network and security devices such as firewalls, routers, switches and load balancers. Indeni is complementary to your existing Monitoring and Management solutions. We integrate with existing ticketing systems such as ServiceNow, Splunk and others to allow you to weave Indeni right into your existing processes.

Interested in digging deeper? Download How Indeni Works Whitepaper or Download Indeni and try for yourself today.

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